After-sales Visits
- Provide on-site troubleshooting assistance to users
- Perform maintenance and servicing on equipment;
- Diagnose historical equipment warnings
- optimizing parameters to ensure equipment operates under more suitable conditions.
Rapid Response
- We commit to responding to customers within 0.5 hours
- We commit to reaching provincial customers on-site within 4 hours
- We commit to reaching domestic customers on-site within 24 hours.
Warranty
- During the warranty period, any damage caused by inherent product defects will be repaired or replaced free of charge.
- Damage resulting from human error or failure to provide a stable operating environment is not covered, including but not limited to: failure to strictly follow the manual for operation and maintenance; exposure to dampness, leaks, corrosion, or ambient temperatures exceeding specified limits.